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We triple check and sometimes even quadruple check all the orders that leave our warehouse to make sure that you will receive the best quality products from The Silkworm Shop. If for some reason your order arrives and it did not arrive as expected, please contact us immediately via email or phone to let us know of the issue and we will resolve it by either sending you a complete refund or by sending you a new shipment to replace the old one.

Please make sure to contact us within 48 hours of receiving your order and provide us with your order number.