Effective Date: 31/05/2023
- Information We Collect:
1.1 Personal Information: We may collect personal information from you when you voluntarily provide it to us. This may include your name, email address, postal address, phone number, payment information, and any other information you provide during the registration, purchase, or account creation process.
1.2 Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our website. This information is collected automatically and does not personally identify you.
- Use of Collected Information:
2.1 Personal Information: We use the personal information we collect for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your orders, inquiries, and customer support.
- To personalize your shopping experience and provide tailored recommendations.
- To send you promotional materials and newsletters if you have opted-in to receive them.
- To conduct market research and analyze website usage patterns.
- To comply with applicable laws and regulations.
2.2 Non-Personal Information: Non-personal information is used to analyze trends, track user movements on our website, and gather demographic information. This information helps us improve our website, enhance user experience, and provide targeted advertising.
- Information Sharing:
3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services on our behalf. These service providers are obligated to keep your information confidential and are prohibited from using it for any other purpose.
3.2 Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
- Cookies and Tracking Technologies:
- Data Security:
We implement industry-standard security measures to protect the personal information we collect against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
- Children’s Privacy:
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take appropriate steps to remove the information from our records.
- Your Rights:
You have certain rights regarding your personal information. You can access, update, correct, or delete your personal information by logging into your account or contacting us directly. You also have the right to opt-out of receiving promotional materials or newsletters by following the unsubscribe instructions provided in the communication.
- Contact Us:
Silkworm Shop Address: 80 Davidson street, Fairland, Gauteng, South Africa
Phone: +(27) 76 366 2287