Effective Date: 31/05/2023

At Silkworm Shop, we understand the importance of privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and protect the information we obtain from visitors to our website, www.silkwormshop.co.za. By accessing and using our website, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect:

1.1 Personal Information: We may collect personal information from you when you voluntarily provide it to us. This may include your name, email address, postal address, phone number, payment information, and any other information you provide during the registration, purchase, or account creation process.

1.2 Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our website. This information is collected automatically and does not personally identify you.

2. Use of Collected Information:

2.1 Personal Information: We use the personal information we collect for the following purposes:

• To process and fulfill your orders.
• To communicate with you regarding your orders, inquiries, and customer support.
• To personalize your shopping experience and provide tailored recommendations.
• To send you promotional materials and newsletters if you have opted-in to receive them.
• To conduct market research and analyze website usage patterns.
• To comply with applicable laws and regulations.

2.2 Non-Personal Information: Non-personal information is used to analyze trends, track user movements on our website, and gather demographic information. This information helps us improve our website, enhance user experience, and provide targeted advertising.

3. Information Sharing:

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services on our behalf. These service providers are obligated to keep your information confidential and are prohibited from using it for any other purpose.

3.2 Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience, gather information about your usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may limit your access to certain features of our website.

5. Data Security:

We implement industry-standard security measures to protect the personal information we collect against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Children’s Privacy:

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take appropriate steps to remove the information from our records.

7. Your Rights:

You have certain rights regarding your personal information. You can access, update, correct, or delete your personal information by logging into your account or contacting us directly. You also have the right to opt-out of receiving promotional materials or newsletters by following the unsubscribe instructions provided in the communication.

8. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised policy on our website or sending a notice to your email address. It is your responsibility to review the Privacy Policy periodically for any updates.

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Silkworm Shop Address: 80 Davidson street, Fairland, Gauteng, South Africa

Email: info@silkwormshop.co.za

Phone: +(27) 76 366 2287

Please note that this Privacy Policy applies only to www.silkwormshop.co.za and does not extend to any external websites linked from our website.